I worked with a coaching client this afternoon who left her job and starts a great new one this week. Over a long period of time she had dealt with a very difficult boss. She was recognized as a high performer, but every time she tried to address the problems she was having with her boss, the door was closed – that of her boss, Human Resources and upper management. So, she left and found a better situation. The day she left her office, the CEO of her company asked “Why?” It was too late. As a manager, providing communication pathways is essential. Employees need to know they can find an open door when they need one.