A Communication Strategy: Start Over

Recently, a client described a business relationship that had a troubled history at his organization. He had inherited both the relationship, and its past, in his new position. After a particularly difficult interaction, he reevaluated his strategy for the relationship. What he came up with was brilliant. In the midst of an exchange, he said to the person, “Can we start over?” Simple, direct and effective. Turned out, that the other person was relieved and more than willing to give it a try. No drama, no games, no complexity;  just the expression of a desire to end one energy and create a more productive one.

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