Communication Breakdown

As a manager, communicating is a mainstay of your work. Frequently, communications can go awry. But what do you do when communications totally break down?

I was coaching a client who worked in a political campaign. Pressure was high and internal competition was fierce. The campaign environment did not have space for discord or drama. He was working with another person, his peer, who insisted on berating him and criticizing what he did in e mails and copying them widely to other members of the campaign. It was a game and very irritating. At one point, he thought these communications could do him significant harm.

It was time to deal with it. First, he set some boundaries, calling the person on their inaccuracies and tactics. It didn’t work. So, he went to his manager and instead of complaining, he calmly told his manager that he was not going to work this way and set his boundaries. His manager responded, told the other person to lay off on the e mails and it was done. Sometimes things can be worked out and sometimes they can’t. In this case, the action taken by the manager allowed my client to get back to work and get the job done.

 

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