Teams need diversity to innovate, excel and succeed. Inherent in diversity are differences. As a manager, how do you handle differences and incompatibilities among team members and maintain diversity?
Diversity has many forms – among them personalities, culture, work styles. Differences do not lead inevitably to disagreement, but do need to be acknowledged and observed. Some teams have people who are outliers. They stand apart in skills, by choice, or otherwise and the distance can be significant.
Managing a team with one or more outliers calls first for assessing the value and origin of the outliers’ distance. Do their differences contribute or detract from the team? If they detract, challenges lie ahead for you – to minimize the detraction if the team member is worth keeping on. If the differences contribute, a good challenge lies ahead – to manage your team by honoring each individual and creating an environment for each team member to do the same. Malcolm Forbes offered this positive definition of diversity: Diversity: the art of thinking independently together.
Team outliers can make the difference between excellence and the commonplace. Inherent in diversity is difference, which makes it so valuable. Value your outliers. If you do not have one, bring some in and manage them well.