Words Versus Actions

talkinggeraltpixabayBefore I became a coach one of the key lessons I learned, as manager, was that actions speak louder than words. The organization I worked for had promised, when I was hired, that I would see two title promotions in two years. As I waited for the first one (over a year into my employment) I received an excellent performance appraisal and a raise in salary, but only promises of a title.

I was perplexed for a while. If they were happy with my performance, why wasn’t I seeing the title? There was an assumption there: that hard work and quality were always rewarded. At a certain point, I decided that I would no longer judge my employers by their words, but would judge them by their actions. What a positive shift this was for me! My approach changed. I communicated directly with my employers and I had a much more accurate view of what was going on.

Try this out for yourself. Judge people and situations by actions taken, rather than words. Actions are your best measure – they are real, hold weight and cannot be denied.


photo: geralt, pixabay.com

Face Time or Results?

Robert Pozen has written an article “They Work Long Hours but What About Results?” that raises an interesting issue for managers. Pozen writes about work environments where people are acknowledged for late hours and working weekends, but efficiency often goes unrewarded. He recommends rather than counting the hours worked, that you judge success by the results produced. He offers good advice for employees to communicate their results to their managers so that  “face time” is not their primary measure.

How do you measure your team’s work? Do you tend to equate long hours in the office with dedication? Do you have biases favoring those who are in the office after hours? The 21st century work world is nimble, agile and demands fast, high quality results. Efficiency thrives in this world. Face time is an outdated notion and best relegated to the lower tier of your success measures.

Photo: FreeDigitalPhotos.net