We all try to keep things cool and to address problems before they get out of control. However, sometimes things catch fire, such as the escalation of a conflict, a project getting out of control, personnel shortages or major disruptions within an organization. When things catch fire, how do you handle them?
It always pays to step back, if you can, and assess the situation. If you cannot, immediate, temporary action may be needed to put the flames out, such as separating parties or amping up with more personnel to meet a deadline. Be aware of your emotions and stress level when something catches fire. Do you panic or freeze? Do you become fearful? These responses can hinder your effectiveness and should be managed.
When things catch fire, a clear, calm head is your best ally. With that, you can lead and manage well and put the fire out.
photo: SkitterPhoto, stocksnap.io